How to fix my LTI errors for Canvas

This will give some common issues that occur when installing the Canvas LTI and how to fix them.

Updated over a week ago

Common error with LTI installation

The most common issue people run into is the error shown in this screenshot below:

Why does this happen?

This happens when there is an installation of Kami in your course that has the incorrect LTI consumer key or shared secret.

What is the solution?

Please go to your Course Settings then navigate to the Apps tab and click the App Configurations button.

Once there, you can Remove all installations of Kami.

✏️ We recommend that you check this for each of the courses that you have installed the LTI for.

Once deleted please go to this article for the steps to reinstall -

❗️ You will need to contact your canvas administrator if you don’t have the ability to delete previous installations of Kami.

If you need further assistance, don't hesitate to get in touch with us at or book some training with one of our Teacher Success Champions here:

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