Frequently Asked Questions

How do I find my Receipt?

Self-service receipt access from your own Kami app account

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Written by Allana Jiang
Updated over a week ago

How to use Kami Rewards

A quick guide on how to navigate our new referral program

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Written by Vanessa Vorpahl
Updated over a week ago

Why Isn't the Turn-In Button Appearing?

Why the "Turn-in" button could be hidden for students, and how to make it appear.

Written by Zachary Johnson
Updated over a week ago

How Do I Change My Password?

Written by Aden Cooper
Updated over a week ago

Why can't make Annotations?

Having trouble making annotations and selecting the text on the page?

Written by Aden Cooper
Updated over a week ago

Kami Rewards (Referral Program) FAQ

Frequently asked questions about Kami Rewards referral program.

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Written by Vanessa Vorpahl
Updated over a week ago

Why does Kami Keeps Asking Me to Login again?

Written by Jordan Thoms
Updated over a week ago

How to Enable and Disable Kami as Default File Viewer

Why Kami Is Automatically Opening my Files and How Do I to Change That?

Written by Aden Cooper
Updated over a week ago

Is Kami Different from Notable PDF?

Written by Aden Cooper
Updated over a week ago

How do I change a user from ‘Other’ to ‘Student’ in Kami?

How to change the user assigned group from "Other" to Student"

Written by Zachary Johnson
Updated over a week ago

How do I Uninstall?

Written by Aden Cooper
Updated over a week ago

How can I see if Kami's Servers are down?

Check to see why Kami is not working

Written by Aden Cooper
Updated over a week ago

Why Does Kami Need Google Drive And Chrome Permissions?

Learn about Drive and Chrome permissions

Written by Aden Cooper
Updated over a week ago

How do I fix the "File is no longer attached" error in Google Classroom?

This error can occur on some Kami assignments using Kami's Google Classroom integration, we explain the issue and steps to resolve it

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Written by Phil Muller
Updated over a week ago

Is it Kami or Kami HQ?

Written by Aden Cooper
Updated over a week ago

How to delete or restore your Kami account

Instructions on how to delete your Kami account or restore a deleted account.

Written by Aden Cooper
Updated over a week ago

Where Can I Find Video Tutorials and Demos?

Written by Aden Cooper
Updated over a week ago

Troubleshooting And Support Information

Basic steps for troubleshooting and information you will need to provide the Support team for common issues.

Written by Zachary Johnson
Updated over a week ago

What is the Kami Teacher Plan?

Written by Aden Cooper
Updated over a week ago

Acceptable Use Policy

Written by Aden Cooper
Updated over a week ago

Remote Learning with Free Upgrade FAQ

Frequently asked questions about using Kami's for remote learning and our free upgrade offer if your school is impacted by COVID-19.

Written by Zachary Johnson
Updated over a week ago

How to Unsubscribe from Kami Mailing List

Written by Aden Cooper
Updated over a week ago

Kami License Administrator FAQ

Frequently Asked Questions by License Administrators

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Written by Ian Apino
Updated over a week ago

Kami Heroes Program FAQ

Frequently asked questions about the Kami Heroes Program.

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Written by Vanessa Vorpahl
Updated over a week ago

Kami Certified Educators Program FAQ

Frequently asked questions about the Kami Certified Educators Program.

Written by Alberllie Samson
Updated over a week ago

Why Kami doesn't integrate with Clever/Classlink.

A breakdown of the reasons why Kami doesn't integrate with Clever and Classlink, and how Kami can still be used with them.

Written by Zachary Johnson
Updated over a week ago

Kami is Logging me in With my Wrong Google Account

Written by Aden Cooper
Updated over a week ago